In 2018/2019, UCAS will charging schools & colleges for a poorer service

One of the regular annual financial outgoings from a school or College’s CEIAG budget are the various fees to access the different services and registrations for the UCAS advisers website. For education institutions there is no choice but UCAS to administer their learner’s Higher Education applications and this is reflected in the zero charge to become a registered UCAS centre. Where the charges from UCAS do start to rack up though is the extra services on offer to track the progress of offers, replies and acceptances your learners make. These are useful tools for tracking the destinations of learners, the offers they received and how your institution compares to competitors but they come with an individual or packaged price tag.

ucas adviser track fees

Paying for a service is that helps write destination reports and offer a better service to learners is perfectly reasonable. What will cause consternation to those paying for those services from the 2019 application cycle will be the fact that the data they rely upon may be incomplete.

Advisers signing into the 2019 portal will be greeted with this:

ucas 2019 sign in

Which, as I asked UCAS,

means that, from now on, any reports offered by UCAS may be based on incomplete data as learners may not have opted in to share their post application progress with their centre.

Of course GDPR is an important piece of legislation that has fundamentally reframed the way that individuals regard the use of their data both on and off the internet and UCAS Corporate cannot ignore it. What is seems they are willing to ignore though is that they will be charging educational institutions a fee for what will be, in effect, a poorer service and product. They are also oblivious to the potential knock on customer service effect this will have on learners as many will be approaching the source of IAG in their school or College post application only for the Adviser to have no method of checking their application unless the applicant signs in to UCAS Apply/Track themselves. I can see this significantly increasing the number of calls to UCAS support lines as school based IAG advisers find themselves unable to offer much post application IAG as they will not be able to see the learner’s application.

Schools & Colleges should be aware of this change and will have to do their best to encourage their learners to opt in to sharing their post application progress but this will only go so far. Many learners complete their form in their own time, away from school or College, so will go through the terms & conditions section without an Adviser present.

For Careers Leaders in Colleges, writing their Higher Education destinations reports next summer will be much more of a headache than previous years.

 

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